Data Protection Notice (KVKK)

Data Protection Notice Under Turkish KVKK Law

Turkish law takes personal data seriously, and so do we. This notice explains, in plain language, how Alanya Yol Yardım handles the information you share when you contact us, in line with the Personal Data Protection Law No. 6698, known as KVKK. Our approach to data protection is deliberately narrow: we collect only what a roadside job genuinely requires, use it only to help you, and keep it no longer than we must. As a provider of alanya roadside assistance, the business acts as the data controller for the details you give us on 0555 048 07 07 or over WhatsApp.

Legal notices have a reputation for being impenetrable, and that is a shame, because the ideas underneath are simple and worth understanding. You have rights over information about you; we have duties in how we handle it. This page sets out both without hiding behind jargon, so you can see exactly what we hold, why we hold it, how long it stays, and what you can ask us to do with it. Nothing here is designed to catch you out; it is meant to be read and understood.

Who the Data Controller Is

Under KVKK, every set of personal data has a controller, the party that decides why and how it is processed and carries the responsibility for protecting it. For the information you share when you seek roadside help, that controller is Alanya Yol Yardım. It is the controller that owes you the duties this notice describes and that answers your requests to see, correct or delete your data.

Naming the controller is not a formality; it is the anchor of the whole framework. It tells you who is accountable, whom to approach with a question, and where the responsibility sits if something goes wrong. Sound data protection begins with that clarity, because a right you cannot direct at a named party is no right at all. Whenever you contact us for help, you are dealing with a controller that has accepted these obligations under the law.

The Legal Basis for Processing Your Data

Under KVKK, personal data may only be processed on a lawful footing, and every piece of information we hold rests on one. When you call for help, processing your location and vehicle details is necessary to perform the service you have requested, a clear and recognised basis in the law. Some records are kept because a legal obligation requires it, such as documentation tied to a recovery. Where neither applies, we rely on your explicit consent, which you are free to withhold or later withdraw.

This lawful-basis discipline is the backbone of proper data protection. We do not gather information "just in case", and we do not repurpose what you gave us for one reason to pursue another without telling you. Because our 24/7 roadside assistance operates at all hours, calls and messages may be logged for the practical running of the service, but that logging stays tied to the purpose of getting a crew to you, not to building a profile you never agreed to.

Categories of Personal Data We Handle

It helps to be specific about what "personal data" actually means here, because it is far less than people fear. The core of it is contact and identity information you volunteer: your name and the phone number you call from. To that is added location data, the spot you are stranded, often shared as a map pin, and vehicle details such as the make and the nature of the fault. That is the great majority of what a roadside callout ever needs.

We deliberately do not seek information that a roadside service has no reason to want. Sensitive personal data, the special categories the law guards most tightly, has no place in fixing a car at the roadside, and we do not ask for it. Keeping the categories narrow is itself a form of data protection, because the smallest safe amount of data is also the easiest to protect and the least consequential if anything ever went wrong.

What We Collect, and When

The data we hold maps directly onto the moment you ask for help. A typical callout gives us your name, the phone number you called from, your location, and a description of your vehicle and its problem. That is usually the whole of it. When you contact us for vehicle recovery, on-the-spot towing, a battery jump start, tyre help or a fuel run, the specific details naturally differ, but the principle does not: only what the task needs.

For visitors, we understand that a rental firm or insurer may later ask for a record of the callout, and where we provide one it contains just the facts of the job. We do not ask for information a roadside service has no reason to want. Sound data protection means the shape of the data follows the shape of the service, so a simple boost leaves a smaller footprint than a documented recovery, and neither collects more than its purpose justifies.

Why We Process Each Category

Purpose is the test the law applies to every piece of data, and it is worth spelling out. Your name and number exist so we can reach you and confirm the job is yours. Your location exists so the crew can find you. Your vehicle details exist so the right equipment arrives first time. Each category earns its place by serving the single overarching purpose of delivering the help you asked for, and none is gathered for a vaguer reason.

Where a record persists beyond the callout, it is because a purpose justifies it: a documented recovery may need to support an insurance process, for instance. What we do not do is quietly reuse data collected for one purpose to pursue another. That fidelity between data and purpose is the heart of honest data protection, and it applies whether the underlying job was 24/7 roadside assistance at midnight or a scheduled callout in daylight.

How Long We Keep It

Retention is governed by a simple rule: we keep personal data only as long as the purpose and the law require, then remove it. A note of a quick roadside fix has a short life, because once the job is done and any brief follow-up has passed, there is no reason to keep it. A record tied to an accident recovery or an insurance matter may be held longer, because the obligations attached to it last longer.

The point is that retention is not open-ended and is not a matter of hoarding data indefinitely on the off chance it proves useful. Each category has a sensible lifespan linked to why it was collected, after which it is deleted. Time-limited retention is a core discipline of data protection under KVKK, and it means the information behind a long-past jump start does not linger in a drawer for years after it stopped serving any purpose.

Sharing and Disclosure

Your data stays with the controller unless a clear reason takes it elsewhere, and we do not sell it under any circumstances. Where sharing is genuinely necessary to deliver the service, for example providing the facts of a recovery to your insurer at your request, that limited disclosure serves your own interest. Beyond such cases, personal data is disclosed only where the law compels it, such as a valid request from an authorised authority.

What will never happen is your information being passed to marketers or traded as a commodity. That is not a grudging concession; it is a firm line. Trustworthy data protection means the default is to keep your data close and share it only where necessity or law requires, and the same restraint applies whether the callout was a mountain-road vehicle recovery or a simple fuel drop in town.

Your Rights Under KVKK in Detail

KVKK gives you real, specific rights over your information, and we honour them. You may learn whether we process data about you at all, and if so, request information about how it has been used and for what purpose. You may ask that inaccurate data be corrected, and that data be deleted where there is no lawful reason to keep it. You may object to processing and, where the law provides, seek redress if you have suffered harm.

These are not abstract entitlements; they are things you can actually exercise by contacting us on the same number you would use for help. We will act on a valid request within the framework the law sets. Meaningful data protection is not only about how we gather information, but about the control you keep over it afterwards, and our commitment to that control is the same whether you reached us for alanya roadside assistance on a busy night or a quiet afternoon.

Security of Your Data

Rights on paper mean little without practical protection, so the data we hold is guarded with reasonable technical and organisational care against loss, misuse or unauthorised access. Keeping the amount of data small is itself part of that security, because information never collected cannot be exposed. Access is limited to what the running of the service requires, and records are not left lying around beyond their useful life.

No system handling information can promise perfect security, and it would be dishonest to claim otherwise, but the combination of minimal collection, limited retention and sensible safeguards keeps the risk low. Security is the quiet operational half of data protection: the rights framework tells you what should happen, and the safeguards make sure it does. The same care surrounds the details behind a documented towing job as any other record we hold.

Data and the Services You Request

It is worth connecting the abstract law back to the concrete moment you ask for help, because that is where all of this data actually originates. When you request our roadside services, the details you share are used strictly to deliver that specific help and nothing more. A request for vehicle recovery generates the information a recovery needs; a request for a fuel run generates far less; a request for a jump start generates less again.

In every case the data is bound to the service, then handled according to the rules set out above. There is no hidden second life for the information, no quiet accumulation into a profile. Honest data protection means the personal data you provide for reliable 24/7 roadside assistance serves that purpose and then follows the retention and deletion rules like everything else, whether the job was large or small.

Updates to This Notice

Practices and legal requirements evolve, and this notice may be updated from time to time to reflect changes in how data is handled or in the law itself. Any revised version supersedes the one before it, and the current version is the one that applies to how your information is treated. Reviewing it occasionally is a sensible habit, particularly if the way you interact with us has changed.

None of these updates will quietly expand what we collect beyond what a roadside service genuinely needs; the founding principle of minimal, purpose-bound data stays constant. Keeping the notice current is itself part of responsible data protection, because a policy that no longer matches reality protects nobody. If you have any question about the current notice, the same contact number that summons help will also answer it.

No Automated Profiling of You

One worry people rightly have about their data is being reduced to a profile by some automated system making decisions about them. That does not happen here. The information you share to get help is used by people to do a practical job, dispatching a crew, not fed into an algorithm that scores or categorises you. There is no automated decision-making that produces legal or similarly significant effects on you from the data a roadside callout generates.

This matters because it keeps the whole exercise proportionate to its purpose. A car breakdown does not call for behavioural analysis, and none is performed. The absence of profiling is a deliberate feature of sound data protection, not an oversight: the least intrusive way to run the service is also the right one. Your details help a crew reach you and then follow the retention rules, and at no point are they turned into a portrait of you to be studied or sold.

Complaints and Oversight

Rights are strongest when there is somewhere to turn if they are not respected. Under KVKK, alongside contacting us directly, you retain the right to raise concerns with the competent supervisory authority responsible for personal data protection in Turkey. We would always encourage you to come to us first, since most questions and requests can be resolved quickly and directly, but the wider avenue of oversight exists and we recognise it.

Being open about that route is part of dealing straight with you. A controller confident in its practices has no reason to hide the fact that you can seek independent recourse. Our aim is that you never need it, because responsible data protection means handling your request properly the first time. If you contact us about your data on the same number you would use for help, we will do our best to settle the matter without your ever needing to look further.

Keeping Your Information Accurate

Data is only useful when it is correct, and inaccurate information helps nobody, least of all a driver waiting for a crew sent to the wrong place. That is why the right to have your details corrected sits at the heart of the framework. If something we hold about you is wrong or out of date, you can ask us to put it right, and we will. In practice, most corrections happen naturally during a call, when a location or a detail is clarified on the spot.

Accuracy also works in your favour over time. Where a record is kept for a legitimate reason, such as documenting a recovery for an insurance process, it is in everyone's interest that it reflects what actually happened. Keeping information accurate and up to date is a shared responsibility: you tell us when something changes, and we act on it. It is a small but genuine part of handling personal data responsibly, and it costs you nothing but a message on the usual number.

Frequently Asked Data Protection Questions

Who is responsible for my data?

Alanya Yol Yardım acts as the data controller under KVKK, responsible for the data protection of the information you share when you request help.

Do you keep recordings of my call?

Any logging tied to our roadside line exists to run the service and meet legal duties, not to profile you, and it is kept only as long as necessary.

Can I ask you to delete my information?

Yes. Under KVKK you may request deletion where no lawful reason to retain it remains, and we will act on a valid request. This is a core part of how we handle personal data.

Do you share my details with anyone?

Only where necessary to deliver the service, such as documenting a vehicle recovery for your insurer, or where the law requires it. We do not sell personal data.

What data do you take for a small job?

The minimum, usually your number, location and vehicle. A quick towing move or fuel drop needs little, and we ask for no more than the task requires.

How do I exercise my rights?

Contact us on the same number you would use for alanya roadside assistance, and we will handle your request within the framework KVKK sets out.